Kit Médiation de conflits _ 7 outils clés en main

Compilation of the following "Conflict Mediation" models:

1. Fast Dispute Resolution Procedure (5 Steps)

   • Clear framework to identify, analyze, discuss, find a solution and formalize the agreement.

2. “Preparing for mediation” sheet

   • Checklist for the manager or mediator before entering into discussion (objectives, rules, context).

3. Mediation follow-up sheet

   • Simple document to note points of disagreement, solutions considered and commitments made.

4. Team Charter “How do we talk?”

   • Model to be co-constructed with the team to define rules of communication and respect.

5. Rapid Conflict Intensity Test

   • Grid to assess whether the conflict is mild (discussion), medium (persistent tension), or critical (blocking).

6. Mediation Agreement Template

   • Document to be signed (even informally) to seal a solution accepted by both parties.

7. “After Mediation” Checklist

   • Steps to follow up, verify that commitments are respected, and avoid a relapse of the conflict.