Conflict Mediation SME Kit - 7 Tools to Defuse Tensions & Restore Team Cohesion

Quick Conflict Resolution Procedure (5 Steps)→ Clear template to identify, analyze, discuss, find a solution, and formalize the agreement.(Outcomes may favor A or B, no one, status quo, or both - shared management space).

“Prepare a Mediation” Sheet→ Checklist for the manager or mediator before entering discussions (objectives, rules, context).

Mediation Follow-Up Sheet→ Simple document to note disagreements, proposed solutions, and commitments made.

Team Charter “How We Talk to Each Other”→ Co-created model defining communication and respect rules within the team.

Quick Conflict Intensity Test→ Grid to assess whether the conflict is light (discussion), medium (persistent tension), or critical (blockage).

Mediation Agreement Template→ Document to be signed (even informally) to confirm a mutually accepted solution.

“After Mediation” Checklist→ Steps to ensure follow-up, check that commitments are honored, and prevent conflict recurrence.